Collections Specialist

We’re looking for a motivated and detail-savvy Collections Specialist to join our team and take charge of rent collection and receivables management across our property portfolio. You’ll collaborate closely with property managers and finance professionals to streamline processes and resolve payment issues efficiently. This role plays a key part in maintaining healthy cash flow, minimizing delinquencies, and ensuring that tenants remain in compliance with all contractual lease terms.

What You'll Do:

• Monitor Receivables: Track outstanding balances and proactively follow up on overdue accounts, including rent, fees, and other tenant charges
• Engage with Tenants: Communicate with tenants via phone, email, and written notices to address payment reminders, resolve disputes, and answer billing questions
• Process Payments: Accurately record and apply payments in the accounting system, ensuring timely updates and reconciliation
• Resolve Discrepancies: Investigate and resolve billing issues or tenant concerns with professionalism and urgency
• Maintain Records: Keep detailed logs of collection activities, tenant communications, and payment statuses
• Generate Reports: Assist in preparing aging reports, payment summaries, and collection performance metrics
• Ensure Compliance: Review and take appropriate action when a tenant fails to comply with both monetary and non-monetary obligations under a lease or license agreement
• Collaborate Across Teams: Partner with property management and accounting to align on tenant accounts and financial reporting

What We Look For:

• Bachelor’s degree
• 2+ years of experience in accounts receivable or collections, ideally within property management or real estate
• Familiarity with industry software such as MRI is a plus
• Proven ability to manage multiple tasks simultaneously in a deadline/time sensitive environment
• Ability to think on a critical level when reviewing and interpreting contractual documents such as lease and license agreements
• Strong interpersonal and communication skills
• Excellent attention to detail, time management, and organizational abilities
• Working knowledge of collections regulations and best practices is a plus

Compensation: ($70,000 - $80,000)

Glazer Properties offers a competitive and comprehensive benefits package including:

• Exceptional salary based on qualifications and prior professional experience
• Excellent Medical and Dental Coverage Options
• Health Savings account
• 401(k) retirement plan
• Paid vacation and sick days
• Paid holidays